Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@toys4kidults.com. You can return your item for a refund of the item price, less original shipping fees. You are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@toys4kidults.com.

The Hot Toys brown shipper box or art box is intended solely to protect the product itself. Replacement, return or compensation requests will not be considered, even if it is damaged.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customs or Importation Issue
Please be advised that when placing an order with us, it is your responsibility to ensure compliance with the customs regulations and importation laws of your country. It is important to thoroughly research and understand these regulations before making a purchase.

In the event that your package is held, delayed, or rejected by customs for any reason, we regret to inform you that we cannot offer any compensation or refund. Customs procedures and restrictions vary from country to country, and it is beyond our control to influence or predict the outcome of such inspections.

We highly recommend that you familiarize yourself with the importation policies, restricted items, and prohibited goods of your country to avoid any potential issues. Any additional fees, taxes, or customs duties imposed by your local authorities are your responsibility and should be settled accordingly.

We understand that customs-related matters can be complex, and we are here to assist you to the best of our ability. However, please note that we cannot provide legal advice or guarantee specific outcomes regarding customs clearance.

If you have any concerns or questions regarding customs or importation, we encourage you to reach out to our customer support team. We will do our best to provide guidance and support throughout the process.