GLOBAL FREE SHIPPING (Exclusions apply to certain countries). Track your order with Standard Shipping. Need it faster? Opt for UPS express delivery (2-5 working days).

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Toys4kidults ("we" and "us") is the operator of (https://www.toys4kidults.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 
SECTION 1 - GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


SECTION 2 - SHIPPING COSTS
Enjoy Global Free Shipping with a tracking number.

For UPS express delivery, an additional fee called the Extended Area Surcharge will be charged by UPS. We will inform you before the shipment. For more details, please click the following link: UPS Shipping Costs and Rates


SECTION 3 - DELIVERY TERMS
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.

3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 15 - 60 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 

3.3 Dispatch Time 
Orders are usually dispatched within 5 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 Military Address Shipping
We are able to ship to military addresses. We are unable to offer this service using courier services.

3.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


SECTION 4 - TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


SECTION 5 - DUTIES & TAXES
5.1 Sales Tax
Sales tax has already been not applied to the price of the goods as displayed on the website.

5.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Toys4kidults encourage you to be aware of these potential costs before placing an order with us.


SECTION 6 - CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 10% of the selling price shall be charged as our service fee for cancellations.


SECTION 7 - PROCESS FOR PARCEL DAMAGED OR LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


SECTION 8 - CUSTOMS OR IMPORTATION ISSUE
Please be advised that when placing an order with us, it is your responsibility to ensure compliance with the customs regulations and importation laws of your country. It is important to thoroughly research and understand these regulations before making a purchase.

In the event that your package is held, delayed, or rejected by customs for any reason, we regret to inform you that we cannot offer any compensation or refund. Customs procedures and restrictions vary from country to country, and it is beyond our control to influence or predict the outcome of such inspections.

We highly recommend that you familiarize yourself with the importation policies, restricted items, and prohibited goods of your country to avoid any potential issues. Any additional fees, taxes, or customs duties imposed by your local authorities are your responsibility and should be settled accordingly.

We understand that customs-related matters can be complex, and we are here to assist you to the best of our ability. However, please note that we cannot provide legal advice or guarantee specific outcomes regarding customs clearance.

If you have any concerns or questions regarding customs or importation, we encourage you to reach out to our customer support team. We will do our best to provide guidance and support throughout the process.


SECTION 9 - CUSTOMER SERVICE
For all customer service enquiries, please email us at info@toys4kidults.com