Shipping Delay / Suspension
UPS - 1-2 working days delay
Post Office - please refer to the below
Australia, Canada, Mexico and the United States
Hongkong Post announced today (December 31) that, owing to the substantial reduction in flight frequencies or even cancellation of flights by airlines for certain destinations, all airmail services (including Speedpost) to Australia, Canada, Mexico and the United States will be suspended from tomorrow (January 1) until further notice.
Therefore, we cannot provide free shipping to Australia, Canada, Mexico and the United States. You can pay the shipping fee for DHL e-Commerce or UPS.
Hongkong Post announced today (January 10) that, owing to the substantial reduction in flight frequencies or even cancellation of flights by airlines for certain destinations, all airmail services (including Speedpost) to France, Monaco and Reunion will be suspended from tomorrow (January 11) until further notice. Hongkong Post will continue working with air freight contractors closely for resumption of the impacted services as soon as possible.
Throughout the pandemic, Hongkong Post has been putting our best efforts to minimise the disruptions to our services. However, owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Speedpost) to the destinations despite the completion of local processes after posting. Please find the information in the table below. In addition, delivery operations of our overseas counterparts may also be affected due to the pandemic.
|Air mail - Destinations||Extra time required in waiting for air allotment|
|Asia||Mainland China||Around 2 weeks|
|Singapore||Around 1 week|
|Europe||Certain destinations*||Around 3 weeks|
|Switzerland||Around 4 weeks|
|United Kingdom||Around 2 weeks|
|North America||United States of America^||Around 3 weeks|
|Oceania||Australia^||Around 2 weeks|
*Austria, Belgium, Czech Republic, Denmark, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Romania, Spain and Sweden.
^ Includes mail items posted before service suspension.